Most Popular Questions
1. Do you provide custom quotes?
Yes we do! Please visit our Pricing Calculator to get real-time quotes for our products & services. Because the calculator contains any and all of the volume discounts that we provide, our gophers do not respond to pricing inquiries via the contact form. This saves a bunch of time and allows them to focus on providing excellent service to our current customers!
2. How quick is the turnaround time for prepping services?
Our turnaround time from receipt to fully prepped varies according to your status. Prepscribers™ get the fastest service, between 24 to 36 hours. Regular prep customers have items prepped between 48 to 72 hours (we’ve been known to be faster, but that is the official answer!). Super duper large orders may take longer, but usually those aren’t a problem for our gophers!
3. Do you have any minimum order quantities?
We currently do not have any minimum order requirements. Simply put: it’s your business. We presume you want to make lots of money, and unless your items are so high margin that one or two sales will keep the lights on, we’re betting that you’ll want to send us a decent amount!
4. Who creates the shipping plans for sending products to Amazon?
We are one of the only prep centers that actually creates the shipping plans for you! (why have backend access to your account, but ask you to do most of the work?!) We do ask and require that you list the items that you wish to sell before we create the shipping plans, as this makes our workflow soooooo much faster.
5. Do you provide 3rd party fulfillment or logistics services? (such as eBay, Shopify, etc)
We strictly and only work with Amazon FBA sellers. We do not provide any 3rd party fulfillment services.
6. Do you process books?
Yes! However, we only process new books, not used.
7. Do you work with returns?
We do! Returns are priced the same as standard or oversized prep services, however the only difference is that we may have to do more prep for these, such as removing stickers, taping, etc. Please visit the Services page for pricing for these additional services.
8. Do you provide Amazon FBA product storage?
We DO NOT provide any storage services (there’s a Public Storage for that). We like to keep a clean burrow so we strive to get your items in and out of the warehouse lickety split!
9. What warehouse/fulfillment center will my Amazon items ship to?
The warehouse(s) that your items are shipped to is determined by Amazon during the shipping plan creation process. We do not know nor can we control which warehouse your items are shipped to.
10. Who pays the charges when shipping to Amazon?
We process everything through your Amazon Seller account, so the shipping fees are charged automatically back to your Seller account. We are not paid for any shipping related services outside of the normal prep work (labeling, picking, packing, boxing, etc).
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